The compliance portal for care providers

Inspection-ready,

Grace turns your audits, actions, risks and evidence into one simple portal, built around the CQC Well-led question, set up around your existing forms. Sits alongside the care system you already use. You don't have to switch anything.

CQC judges every service on five key questions, Grace helps you evidence all of them.

  • 82%of services rated Good or Outstanding, and still have to prove it every day
  • 17%rated Requires Improvement or Inadequate, often for evidence, not care
  • 5key questions CQC judges you on, Well-led carries the most weight
  • 28days to produce your governance report on request, Reg 17(3)

Ratings: CQC data via King's Fund Social Care 360 (April 2024). Framework: CQC key questions & Regulation 17.

The Problem

The evidence exists. Finding it is the hard part.

Great care happens every day. Proving it, when a Regulation 17(3) request lands with a 28-day deadline, is where providers come unstuck.

Doing the work

You’re thinking

Audit findings live in binders, drives and inboxes. Nobody can see the whole picture in one view.

tap to flip

You want this

One tidy portal. Every audit tagged, filed and searchable.

Grace captures each audit as it happens, tagged to residents, staff and the Reg 17 clause it evidences. No more hunting across drives.

You’re thinking

Actions get raised on a Post-it, verbally in handover, or in the back of someone's notebook. Some close, some don't.

tap to flip

You want this

Every action tracked, with an owner, a date, and proof of close-out.

Grace logs each action against the risk that raised it. Owners see what's on their plate. Nothing slips.

Proving the work

You’re thinking

A 17(3) request lands. The team spends two weeks scrambling to pull evidence from binders and old emails.

tap to flip

You want this

The Regulation 17(3) report, on one click, inside the 28 days.

Grace packages the evidence CQC asks for (audits, actions, risks, sign-offs) into a report the inspector reads and the RM signs.

You’re thinking

The Registered Manager can't see readiness at a glance. The owner sees it even less.

tap to flip

You want this

One line of sight from care team to owner. Live.

Role-based views show what's due, what's overdue and what's evidenced. The RM sees the home. The owner sees every home.

Great care, evidenced. Every day.

From paper to proof

Four tools that take you from paper to proof.

The pieces providers reach for most — each doing the heavy lifting quietly in the background.

Inspector-ready pack

If CQC ever asks, your answer's already written.

Under Regulation 17(3), CQC can request a written report on how you assess, monitor and improve quality — within 28 days. With Grace it's already assembled: one consolidated, time-stamped pack, organised by the five key questions and the GRACE pillars, every section mapped to its regulation. The request becomes a non-event.

  • Five key questions
  • G·R·A·C·E structure
  • One-click PDF

Grace evidences your governance, it doesn't create it, and it does not produce a CQC rating.

Regulation 17(3) report

Governance & readiness — full pack

The Grange · All homes · generated today

  • Governance at a glance17(1)
  • Risk register & controls17(2)(b)
  • Assurance — audits & feedback17(2)(a)(e)
  • Compliance — actions & CAPA17(2)(f)
  • Evidence — records & retention17(2)(c)(d)

Immutable · time-stamped · retained 8 years · every item opens to its locked source.

Readiness self-assessment

Know where you stand, quietly, before anyone asks.

Rate yourself against CQC's rating characteristics for each key question, with your real evidence gathered underneath. See your strengths, spot the gaps, and close them in your own time. It's your private readiness check — you decide who ever sees it.

A self-assessment aid. Grace evidences your readiness; it does not produce a CQC rating.

Well-led · your readiness

Requires improvementGoodOutstanding
  • Governance audit — filed this month
  • Risk register — reviewed & current
  • Actions log — 94% closed on time
  • Staff feedback — “you said, we did”

Actions & risk register

Every finding becomes a fix, and nothing slips.

An adverse audit answer raises an action on its own — owned, due-dated and closed when it's done. When the same issue keeps appearing, Grace lifts it into a tracked risk with controls and reviews. The whole finding → fix → improve loop, evidenced. This is exactly what "Well-led" wants to see.

  • Auto-raised actions
  • Risk register
  • Filter by home
Actions & risk · The Grange · this week

Replace denture pots — Room 3

from oral-care audit · due Fri

Open

Med fridge temp log — night

Amara H. · completed

Done ✓

Handrail check — East wing

Tom R. · due Mon

Open
12L3×I4

Falls — East wing

3 linked actions · review due

High

Spend trackerLive day one

See where the money's going, at a glance.

Forward your supplier invoices to Grace and it reads, categorises and tracks your spend — this month against last, and the same month last year. Clear financial visibility from day one, without a spreadsheet in sight. A full profitability view is coming next.

  • Invoice-to-email
  • Auto-categorised
  • Month vs month

Spend tracker

March vs February · 42 invoices

Agency staff£12,400▲ 8%
Food & catering£3,180▼ 4%
Utilities£2,050▲ 2%
Supplies£1,240▼ 11%
Total this month£18,870

The way CQC assesses this is changing. What it requires of you isn’t.

Grace keeps your evidence mapped to the current and the incoming framework, so you’re covered now, and next.

Framework details are from CQC’s draft consultation and subject to change.

Pricing & terms

Simple terms, built to earn your trust.

Straightforward per-bed monthly pricing, shaped around your home(s), with terms designed so the risk sits with us, not you.

  • Simple per-bed monthly pricing.

    Clear and predictable, no enterprise price tag.

  • No 12-month lock-in.

    Pay monthly, cancel on 30 days' notice.

  • No percentage-of-revenue support fees.

    What you pay doesn't climb because you grow.

  • No surprise setup bills.

    You onboard one home at a time, at your own pace.

Get a quote for your home(s)

We'll shape a price around your homes and beds, and set Grace up on your own forms. No obligation.

Book a walkthrough →

20 minutes · a real person · a quote shaped around you

Founding partner programme

Help shape a product built for providers like you.

We're taking on a small number of founding partners. Lock your rate for as long as you stay, get every new feature free as it ships, and help steer what we build next.

Become a founding partner →

Why Grace

Not the biggest system. The right one for your homes.

How Grace stacks up against the alternatives most providers weigh.

 GracePaperA consultantA big all-in-one
FocusCompliance-first, built for youEverything, nothing indexedA one-off auditCare records + everything else
Set up aroundYour existing formsWhatever's on the shelfTheir templateTheir template
Sits alongsideYour care systemYes but manualN/AReplaces it
SupportReal person, directOn youBooked hoursTicket queue
TermsMonthly, no lock-inFree but costly£day rate + report12-month contracts

Book a walkthrough

See Grace set up on your own forms.

20 minutes, no prep, no obligation. We walk through Grace on the forms you already use, so you can see how the evidence lands.

Free 45-minute call. No pitch, no obligation.